At Ana Hikes, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our returns and refund policy below.
Eligibility for Returns
Returns are accepted only for items that are defective, damaged, or incorrect.
To be eligible for a return, items must be:
Unused and in the same condition as received
In the original packaging
Accompanied by proof of purchase (order confirmation or invoice)
Timeframe for Returns
You must contact us within 7 days of receiving your order to request a return or exchange. Requests made after this period may not be accepted.
Process for Returns
Contact us at [email protected] with your order details and a description of the issue.
Our team will review your request and provide return instructions if applicable.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your request.
Refunds
If your return is approved, you will be eligible for a replacement item or a refund.
Refunds are processed through the same method as the original payment. Since we only offer cash on delivery, refunds will be arranged through direct coordination with you.
Refunds may take up to 7–14 business days after the returned item is received and inspected.
Exchanges
If you received a defective or incorrect item, you may request an exchange instead of a refund. We will send the replacement item at no additional shipping cost.
Non-Returnable Items
The following items cannot be returned or refunded:
Items damaged due to misuse or mishandling by the customer
Items without original packaging or proof of purchase
Personal-use items that cannot be resold for hygiene reasons (if applicable)
Contact Us
For questions, concerns, or to initiate a return or refund request, please contact us at:
[email protected]